Nicky Quinn, a skin professional with over 30 years’ experience in the industry.

Orders are processed online only.

Check out our clinic directory. If there isn’t a stockist near you, you can shop on our online store.

Check out our clinic directory.

Each product on our website includes a full description of ingredients listed.

You need to create an account with Probeauty. Once done, go to the specific product to write a review on the product page. You can also write a review on google – we love hearing from you!

No.

Most are, please check with your nearest skin professional or contact Customer Care to be sure.

Refer to the Period After Opening (PAO) symbol on the back of the product. The letter ‘M’ stands for month and the number refers to how many months. So, a “12M” with an open jar symbol means you should throw the product out 12 months after you have opened it.

Yes! You can easily find products tailored to your search criteria by Category, Brand, Skin Concern, Active Ingredient, Texture or Time of Use.

Yes! As above.

In the rare instance that you believe you’ve had an allergic reaction to a product, please discontinue use immediately and contact the clinic you purchased from or our Customer Care Team (if purchased from Probeauty) with a photo or video of your skin. Our team of experts will help you determine whether it’s an actual allergic reaction or a normal response as your skin adapts to active ingredients and cosmedical skincare. See our returns policy here.

Contact the clinic you purchased this from or if purchased from Probeauty, contact Customer Care.

We source the best brands from around the world. This includes Australia, USA, Italy and Belgium. Refer to the packaging for exact information.

Please check your junk folder and if you still have no luck, please phone Customer Care.

Please contact Customer Care.

No.

2.30pm South Island only. We offer an overnight service.

Please visit our returns page for our full policy.

Yes! You just need to register an account online for approval.

Yes, handling and freight.

Via a courier company.

If placed before 2.30pm, the same day.

No, a tick box is positioned at the checkout prior to submitting the order. You can manage your tracking, by creating a post-haste account.

You will be emailed the tracking link once your order has been successfully processed and is on its way to you.

Check your junk folder and if you still did not receive, please reach out to Customer Care.

Click here.

Yes, simply login and go to your Account Dashboard, then click “Account Details” to edit your email.

Simply login and go to your Account Dashboard, then click “Account Details” to change your password.

Yes, simply login and go to your Account Dashboard, then click “Edit Addresses” to change your password.

Credit card or online banking

Phone Customer Care.

Check out the Why Partner With Us page to find out!

Click here.

Yes absolutely! We cater for all types of clinics.

Ensure you are up to date with training to become Dermapen Gold ATP. Following this reach out to Customer Care who will help you get set up.

Yes for our partners! Check out Skin Coach Academy.

Yes for our POP Partners. Refer to Profocus promotions and the POP matrix for more information.