Privacy Policy

Your privacy is important to us and we take the responsibility of handling your personal information very seriously. This Privacy Policy sets out how Probeauty collects and handles your personal information, who we exchange your information with, how you can access and correct your information and how you can make privacy complaints.

If our site contains links to third party websites, we are not responsible for the privacy policies of any third party websites. We recommend that you check the privacy policy of each website you visit.

Please read the following carefully to ensure that you understand our privacy terms and practices. By visiting our website you are accepting and consenting to the practices described, and agreeing to be bound by, this privacy policy.

Why we collect, use and disclose your personal information

Personal information can be any information that is about you or that can reasonably be ascertained to be about you (Personal Information)

We collect, use and disclose your Personal Information so that we can effectively provide our services to you. Sometimes, collection, use or disclosure of certain types of Personal Information may also be mandated by law, for example for record keeping purposes.

We will only collect, use or disclose your Personal Information if it is necessary for the legitimate purposes of conducting our business. We will never sell or otherwise disclose your Personal Information to third parties for financial gain. We will not provide, trade or sell your Personal Information to other organisations without your consent. However, we may disclose your Personal Information to our related bodies corporate, business partners, third party contractors, agents and suppliers and service providers in connection with providing our Goods/Services to you.

Some of the legitimate businesses purposes for which we collect, use or disclose your Personal Information include:

  • To provide our goods and services (Goods/Services);
  • To provide you with information about other goods and services we may offer that are similar to those that you have already purchased or enquired about, or we feel may be of interest to you;
  • To exchange correspondence with you;
  • To answer queries or provide information requested by you (including marketing and promotional material where you have consented to receiving them);
  • To maintain an internal record of our communications and business dealings with you;
  • To improve or develop our Goods/Services, websites (Site), including conducting product and market research;
  • To deal with any complaints or disputes;
  • To maintain and enhance our Site;
  • To keep our site safe and secure; and
  • To comply with any relevant law or regulation.

You will always be free to choose whether or not you provide any part of your Personal Information to us. This includes where you choose to deal with us anonymously or through use of a pseudonym. However, for legal and practical reasons, we may be unable to provide you with certain Goods/Services without collecting particular types of Personal Information from you.

Types of personal information we collect

Examples of the types of Personal Information that we may collect include:

  • Your name;
  • Your contact details such as address, phone number or email;
  • Your date of birth;
  • Your IP address or device identifier;
  • Billing information (such as credit card and bank account details);
  • Proof of identity information and documents;
  • Geolocation data from your electronic device; and
  • Other information relevant to customer surveys and/or offers.

How we collect your personal information

We collect your Personal Information directly from you. Ways that we collect your Personal Information from you include:

  • When you provide information to us through forms, applications or social media;
  • When you communicate with or send correspondence to us;
  • Through your purchase of our Goods/Services; ad
  • Through your use and access of our Site.

Your Personal Information may also be collected through the use of cookies. Please see our Cookies Policy below for more information on this.

If we collect Personal Information from a third party, we will only do so when we have your consent or if we are otherwise required or permitted to do so without your consent by law.

Cookies policy 

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a returning user and personalise and enhance your experience and your use of any of our sites, including to provide a good browsing experience and improve our sites. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregate use.

Services that our Site may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand traffic and usage on our Site. By using our Site, you consent to Google processing your data in the manner described in Google’s Privacy Policy and for the purposes set out in this Privacy Policy.

Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, please see this section of Google’s Privacy Policy.

It is possible to block or delete some or all cookies by adjusting your computer settings, but you might lose some functions of the Site. If you do not wish us to access your IP address or use cookies, please adjust your settings or do not continue use of or access of our Site.

Email communications and direct marketing 

By supplying us with your email address and any other Personal Information, you authorise anyone at Probeauty or its agents to contact you directly or send you updates and promotional information by email, telephone, social media, SMS, or posted mail about Probeauty, its products and services from time to time.

This may include communication or information from third parties that we have an association with or have entered into joint promotions activities with that are related to the Probeauty products and services.

You can contact us at any time to update your marketing preferences or elect not to receive any further communication or marketing material from us and we will comply with such a request within a reasonable time frame. If you do not wish to receive new information and marketing material from us, please email us directly at info@probeauty.co.nz.

Disclosure of your information

We may disclose your personal information to third parties in the following circumstances:

  1. If we sell or buy our business or any business assets, in which case when we disclose your personal data to the prospective seller or buyer of such business or business assets;
  2. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Trade, or to protect the rights, property or safety of us, our customers or others. This includes exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reductions.
  3. We may also share information with selected third parties, which include:

3.1 Our business partners, suppliers and subcontractors who we engage to perform functions on our behalf. They will have access to your personal information as necessary to perform their functions, but they may not use it for other purposes. They must also process the personal information in accordance with our Privacy Policy and as permitted by the applicable data protection laws;

3.2 Advertisers and advertising networks that require data to select and serve relevant adverts to you and others. We do not disclose information or identify individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers to reach their target audience.

3.3 Analytics and search engines providers that assist us in the improvement and optimisation of our site.

Security and date retention

We endeavour to take all reasonable steps necessary to protect the Personal Information collected by us, and to ensure that the Personal Information we collect is protected from unauthorised access, loss, misuse, disclose or alteration. Our Site has electronic security systems in place, including the use of firewalls and SSL encryption. Our staff, agents and suppliers are obliged to respect the confidentiality of personal and/or personal information held by us.

While we take reasonable steps and maintain secure internet connections, if you provide us with personal information through the internet, the provision of that information is at your own risk.

If you post your personal information on our site or in any of our social media channels, you acknowledge and agree that the information that you post is publicly available.

If you follow a link on our site to another site, you do so at your own risk and the owner of that site will have its own privacy policy relating to your personal information.

Your Personal Information may be retained for purposes set out in this Privacy policy after the conclusion of our Goods/Services to you. For example, we may need to keep historical records in order to comply with our legal obligations, or you may have consented to continue receiving marketing and promotional material from us. Wherever possible, we will destroy and de-identify your Personal Information as soon as practicable once it becomes no longer necessary to retain them for the purposes set out in this Privacy Policy.

Assessing and correcting your personal information

Subject to certain grounds for refusal set out in the Privacy Act 1993, you have the right to access your readily retrievable personal information that we hold, and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm you are the individual to whom the personal information relates.

In respect for requests for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.

We may charge you our reasonable costs of providing to you copies of your personal information or correcting the information.

Updates to our privacy policy 

We may update this Privacy policy from time to time. The latest version of this Privacy policy will always be published on our Site probeauty.co.nz.

As we may make changes at any time without notifying you, we suggest that you periodically review our Site. Your continued used of our products, services and Site following any such amendments, will be confirmation of your acceptance of the amendments.

Queries and complaints 

For further information regarding this Privacy Policy, any general queries, or to make a complaint about the steps taken by Probeauty to protect your Personal Information or privacy, please contact Probeauty at info@probeauty.co.nz.

We will endeavour to respond to you as soon as reasonably practicable, and in any event within 20 working days. In the case of a complaint, we may request further information from you before being able to deal with the complaint. We will endeavour to let you know our decision with respect to the complaint within 20 working days of receiving all relevant information, including further information that we may request.